Policies
Learn about our order processing, dispatch, delivery timelines, shipping charges, and how we handle shipment-related issues.
Effective date: May 3, 2026
Orders are usually processed within 1 to 2 business days after confirmation.
Delivery timelines vary depending on product type, seller location, and serviceability.
Shipping timelines may be longer for heavy, commercial, made-to-order, or installation-based products.
Shipping charges, if applicable, are shown at checkout before payment.
Customers should inspect packages at the time of delivery and report visible damage promptly.
Orders are typically reviewed and processed within 1 to 2 business days after order confirmation.
For prepaid orders, processing begins after successful payment confirmation. For Cash on Delivery (COD) orders, processing begins after order confirmation and serviceability review.
Orders placed on Sundays or public holidays may be processed on the next working day.
Commercial equipment, bulk orders, custom-order products, and installation-based products may require additional dispatch time.
product category
stock availability
seller readiness
order verification
packaging requirements
Large commercial equipment, remote-area deliveries, and special handling shipments may require additional delivery time.
Estimated delivery timelines are indicative and may vary due to logistics conditions beyond our control.
delivery location
product type
courier partner availability
seller dispatch origin
serviceability in the destination area
Shipping charges, if applicable, are calculated based on product type, order value, packaging needs, weight, and delivery location.
Any applicable shipping charge is displayed clearly during checkout before payment is completed.
For selected products, shipping may be offered free of charge where applicable.
Some remote or restricted locations may have limited delivery support.
courier reach
product size
seller shipping support
local serviceability
In such cases, we will make reasonable efforts to keep customers informed.
weather conditions
courier disruptions
operational delays
regional restrictions
public holidays
force majeure events
Prompt reporting helps us investigate and resolve shipment issues faster.
note it at delivery where possible
capture photos or videos
contact our support team as soon as possible
In some cases, items from the same order may be shipped separately depending on product type, seller availability, or packaging requirements.
Customers will be informed where applicable.
Courier partners may attempt delivery multiple times based on their service policy.
If delivery is missed repeatedly, the shipment may be returned or delayed depending on courier handling.
For shipping-related help, order tracking, or delivery support, please contact:
Email: support@jusstools.com
WhatsApp: +91-8804542015
Call: +91-9504394563